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Customer Support Leader

RAMAT HAHAYAL | R&D | FULL-TIME

NeuroBlade is searching for an excellent Customer support leader to join our fast growing engineering team and make a wide impact on our customers successful integration.

We are looking for technical customer support leaders who are excited to build the infrastructure for new innovative technology in the domain of Data Center Compute for Data Analytics, with very high sense of initiative, self-motivation, open mind, and capable of working with all different development teams such as Software, Hardware, FPGA and VLSI, willing to take responsibility throughout the customer integration phases to production.

NeuroBlade is building high performance solutions for the Analytics market. NeuroBlade’ s unique hardware solution paired with a complete E2E SW stack, enables businesses to take the next leap forward by increasing the efficiency and affordability of their data-centers.

NeuroBlade is on a path to redefine an industry held back by the inability to analyze data in the speed and scale it needs. We design complete multi-disciplinary solution for data analytics acceleration.

NeuroBlade was established in 2018 with the stated goal of enabling faster time to data insights by freeing analytics from memory constraints. It led to creating an end-to-end solution, that radically improves performance

We’ve only just begun.

WHAT YOU’LL BE DOING

  • Build full customer experience infrastructure for NB
  • Pre-sale support in customers demonstrations and visits
  • Prepare and deliver customers training
  • Hands-on technical support to customers
  • Technical documentation for our customers
  • Installation of the software at customer sites
  • Debug and support customer integration using NB software and collaterals.

REQUIRED

  • 5+ years’ experience in leading customers to success all the way to production
  • Proven track record with Tier1 customer support
  • Clear vision of how to deliver professional and positive customer experience
  • Great interpersonal skills
  • Ability to communicate technical issues clearly
  • Excellent integration and debug abilities to customer’s systems.
  • Proven experience working with complex distributed systems with a number of different communication protocols.
  • Proven hands on skills in a variety of software programming as Embedded C, Linux, Java, JavaScript.
  • Strong lab orientation
  • Endless Initiative and independence

ADVANTAGES

  • Experience in storage systems support
  • Experience with Data Center infrastructure enterprise
  • Small team management experience
  • Experience with open source software

Click here to apply now.

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